Privacy Policy

1. WHAT WE DO WITH YOUR INFORMATION

When you make a purchase from our store, as part of the buying and selling process we collect your personal information which is provided to us. This may include your name, address and email address. Please note that we do not store credit/debit card details. These are used by gateway providers for transactional purposes only.

When you use our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. ( See Section 9 - Cookies Management)

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

2. CONSENT

How do you obtain consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, then we take this as implied consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, then we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, then you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information at anytime by contacting us at support@gxpillows.co.uk.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

3. DISCLOSURE

We may disclose your personal information if we are requested to do so by law or should you violate our terms of service.

4. SERVER SECURITY

Our store is hosted on professional business servers. These provide us with an online e-commerce facility which allows us to sell our products and services to you. Your data is stored through server encrypted data storage, databases and general secured application. They store your data on a secure server behind a firewall. We reserve the right at any time to discontinue or modify the service (or any part or content thereof) without notice at any time . We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of products or services. Should you choose a direct payment gateway to complete your purchase then the transaction e-commerce provider stores your credit card data to enable the transaction. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Once it is complete, then your purchase transaction/card information is deleted. Please be advised that we do not store your card information. All direct payment gateways adhere to the standards set by PCI-DSS as required by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of your credit card information by our store and its service providers.

For further insight, you may also want to read the store providers terms of service or Privacy Statement

In general, the third-party providers which we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

5. THIRD PARTIES

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different countries, regions, jurisdictions other than mainland UK. Therefore, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information will become subject to the laws of the country in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

6. LINKS

When you click on any links on our store which may direct you away from our site. Then please be advised that we are not responsible for the privacy / security practices of other sites and would encourage you to read their independent Privacy Statements.

7. SECURITY

To protect your personal information, we have taken reasonable precautions which allow us to follow industry best practices and to make sure that your information is not inappropriately accessed, misused, accessed, lost, disclosed, altered or destroyed. Should you provide us with your credit card information, this information is encrypted using (SSL) secure socket layer technology and is stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, please be advised that our web service providers follow all of the required PCI-DSS requirements and implement generally accepted industry standards.

8. COOKIES

You can view details about the cookies that we used within this site. We’ve included them so you can choose if you want to opt-out of cookies or not.

9. AGE / CONSENT

When using this site you confirm that you are over the age of 18 years and have given us your consent to allow any of your minor dependents to make use of this site.

10. PRIVACY POLICY CHANGES

We reserve the right to change this privacy policy at any given time, please review it often. Changes may take effect immediately upon posting on our website. If material changes are made to this policy, then we will notify you that it has been updated in this section in order that you are aware of the information we collect, how we specifically use it, and under what circumstances (if they exist ) we use and/or disclose it. If our services are acquired or merged with another organisation, then your information may be transferred to the new party so that we are able to continue to sell products to you. For your protection your credit/debit card information is not stored or transferred.

11. COOKIES MANAGEMENT

Cookies help us to identify your device, performance or typical activity on our website or when you are logged in to particular areas of our website. We use strictly necessary and functional cookies to guide you when moving around the site and to provide basic technical services. Performance cookies and Tracking are used to give a better user experience. View the type of cookies that we use on our website.