Terms and conditions

This website is operated by Beautiful Sleep LTD. Within this site, the terms “we”, “us” and “our” are referring to Beautiful Sleep LTD.

Beautiful Sleep LTD offers this website, www.gxpillows.co.uk, including all tools services and information, within the site to you, the user, conditional upon your acceptance of all of the specified terms, conditions, policies and notices contained herein. By visiting our website and/or purchasing products from us, you are engaging in our “Service” and agree to be bound by the terms and conditions which follow (“Terms of Service”, “Terms”), including those additional terms, conditions and policies referenced herein and/or available by hyperlink(s). These Terms of Service apply to all users of this site, including without limitation users who are vendors, browsers, customers, merchants, and/or contributors of material/content.

Please read and understand these Terms of Service before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms of Service. If you are unable to agree to all the terms and conditions of this agreement for any reason, then you may not access the website, use any services or purchase any products contained herein. If these Terms of Service are viewed as or considered an offer, acceptance is expressly limited to these Terms of Service. The terms are segmented in to "sections" for easy step by step reading. Any revised new features or tools which are added to the current store will also be subject to the Terms of Service. You can view the most current version of the Terms of Service at any time within this webpage. Beautiful Sleep LTD reserves the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Please note that It is your responsibility to check this page periodically for additional information/ changes. Your continued use of our website following the posting of any changes confirms acceptance of those changes. Our store is hosted via a specialist online server provider. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


We reserve the right to refuse our products/service to anyone for any reason at any time. You understand that information submitted through the site (not including Credit/Debit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit/debit card data is always encrypted during transfer over networks. As outlined within our privacy policy we do not store/retain payment card information. By using our site you agree not to duplicate, reproduce, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission granted by us.

The sections and headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Should information made available within our site be incomplete, inaccurate or not current, then within a reasonable time (after notification ) we will make the necessary changes. We shall not be held responsible and offer no recompense for such errors/omissions. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the content on this site is at your own risk. This site may contain certain historical information. Historical information, is not always current and is provided for your reference only. We reserve the right to change or modify the contents of this site at any time we deem appropriate, and we have no obligation to update any information on our site. You agree that it is your responsibility to monitor updates and changes to our site.


Pricing for our products is subject to change without prior notice. We reserve the right to modify or discontinue the Service (or any part or material/content thereof) without notice at any time. We shall not be liable to you the user or to any third-party for any price changes, modifications, suspensions, or discontinued products or services.

Products may be available exclusively online through this website. These products may have limited quantities and may be subject to return or exchange only according to our Returns Policy Return policy. We have made efforts to display as accurately as possible the Imagery and colours of our products which appear within our online store. We cannot guarantee that your computer’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products to any person, region or country. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. The descriptions of products or pricing are subject to change at anytime without prior notice, at the sole discretion of us. We reserve the right to withdraw or discontinue any product at any time. Any offer for any product made on this site is void where prohibited. We do not warrant that the quality of any of our products, services, information, or other material purchased or obtained or purchased by you will meet your expectations, or that any errors in the Service will be corrected.

Unless otherwise stated only one discount or discount code may be applied per order.

The following additional information should be considered when purchasing our products/services:




We reserve the right to reject or refuse any order you place with us. We may, at our sole discretion, cancel or limit quantities purchased per person, household or per order. These restriction could include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. Should we make a change to or cancel an order, we will attempt to contact you by communicating via the e-mail and/or billing address/phone number given at the time that the order was made. We reserve the right to limit, cancel or prohibit orders that, in our sole judgment, appear to be ordered through dealers, distributors or resellers. By using this site you agree to provide current, complete and accurate purchase and account information for all purchases made within our store. You agree to update your account information promptly , including your contact information and email address, in order for us to complete your transactions and contact you when needed.

Current delivery charges:

1. Mainland UK:  £4.95
2. Channel Islands:  £9.50
3. Eire:  £9.50
4. Isle of Man:  £9.50
5. Northern Ireland:  £4.95
6. Scottish Highlands:  £6.75
7. Outside Mainland UK:  Please call us


We may provide access to additional third-party tools/websites. We neither monitor nor have any control or input over such tools/sites. By using our web site you acknowledge and agree that Beautiful Sleep may provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We accept no liability whatsoever arising from or relating to your use of optional third-party platforms or tools. Any use by you of such optional tools offered or made available through the site is entirely at your own risk and discretion. You should ensure that you are aware of and approve of the terms on which third party tools are provided through the relevant third-party provider(s). We may, in the future, offer new products and/or services/features and/or/features through the website (including, the introduction of new tools and resources). Such products, features and/or services shall also be subject to these Terms of Service herein.


Some content, products and services available may include materials from third-parties. Third-party links or references on this site may direct you to third-party websites that are not necessarily affiliated with Beautiful Sleep LTD. We are not responsible for evaluating, appraising or examining the content or accuracy and we do not warrant and will not have any responsibility or liability for any such third-party materials or websites, or for any other materials, information products, or services offered by third-parties. We are not liable for any damages or harm relating to the purchase or use of goods, products, services, resources, content, or any other activity/transactions made in connection with any third-party websites. Please ensure that you review carefully the third-party's policies and practices and ensure that you understand them before engaging in any transaction. Queries, complaints, claims, or concerns regarding third-party products should be sent to the relevant third-party.


Should you, at our request submit certain specific submissions (for example competition entries) or without a request from us you send ideas, suggestions, proposals, plans, or other contents or materials, whether through our website , by email, post, or otherwise (collectively, 'comments'), you agree that we be permitted, at any time, without restriction to edit, publish, copy distribute, translate and otherwise use in any medium/platform any comments that you forward to us relevant to our products/services. We will not be under obligation (1) to maintain any comments in confidence; (2) to compensate for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove material or content which we determine at our sole discretion as unlawful, offensive, threatening, defamatory, libellous, obscene, pornographic, or objectionable or violates any party’s intellectual property or Terms of Service. You agree that your comments/submissions will not violate the right’s of any third-party, including copyright, privacy trademark, personality or other personal or proprietary right. You also agree that your comments will not contain libellous or otherwise unlawful, obscene or abusive material, or contain any computer virus or other malware which could in any way alter or affect the operation of the products and service or any related website. You may not use a false e-mail , or pretend to be someone other than yourself, or mislead us or third-parties as to the source/origin of any comments you provide. You are strictly/solely responsible for comments you make and their accuracy. We take no responsibility and will not accept liability for comments posted by you or any third-party.


Any information submitted through this store is governed by our Privacy policy.


Occasionally there may be information or material within our site that contains typographical errors, omissions or inaccuracies which may relate to product descriptions, pricing, promotions, offers, shipping/delivery charges, delivery times and general availability. We reserve the right to adjust or correct any errors, inaccuracies or omissions, and to update or change information or cancel orders if any information in the Product/Service or on any related website is inaccurate at any time without prior notice (including after you have placed your order). We have no obligation to update, clarify or amend information in the Service or on any related website, including without limitation, pricing information, except as required by the governing law. No specified update or refresh date applied in the Service or on any related website, should be taken to suggest that all of the information in the Product or Service or within any related website has been changed, modified or updated.


By agreeing to our Terms of Service, you confirm that you are over the age of 18, or that you have given us your consent to allow any of your minor dependents to use this web site. You may not use our products or services for any illegal or unauthorised purpose nor may you, in the use of the Products/Service, violate any UK or International laws (including but not limited to copyright laws). You must not transmit or deliver any worms or viruses or any coding destructive in nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. In addition to other prohibitions as set forth in theses Terms of Service, you are not permitted to use the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any UK or international, federal, regulations, laws, rules or local ordinances; (d) to infringe upon or violate our intellectual property rights or intellectual property rights belonging to others; (e) to harass, abuse, harm, insult, defame, slander, intimidate, disparage, or discriminate based on sexual orientation, religion, gender, ethnicity, race, national origin, age, or disability; (f) to submit false/misleading information; (g) to upload or transmit viruses or any other type of malicious coding which would or may be used in any way that will affect the functionality or operation of the Service or of any related website platform, other websites, or the Internet; (h) to collect or track the personal information belonging to others; (i) to spam, pharm, phish, pretext, crawl, spider, or scrape; (j) for any immoral or obscene purpose; or (k) to interfere with or circumvent the security features of the Service or any related platform or website, other websites, or the Internet. We reserve the right to terminate/remove your use of the Service or any related website for violating any of the prohibited uses.


Using our Service/Products does not guarantee, represent or warrant that our service will be uninterrupted, secure, timely, or error-free. We do not warrant that results which may be obtained from the use of the service will be reliable or accurate. On using our site you agree that from time to time we may cancel the service at any time, remove the service or elements therein for indefinite periods of time without notice to you. You agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services made available/delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any warranties, representation, or conditions of any kind, either express or implied, including all implied warranties. In no case shall Beautiful Sleep LTD, our proprietor(s) directors, employees, affiliates, officers agents, contractors, suppliers, interns, service providers or licensors be liable for any loss, injury, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost revenues, lost profits, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the products or any service procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any omissions or errors in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Some regions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such regions or jurisdictions, our liability shall be limited to the maximum extent permitted by the relevant law.


By using this site you agree to defend, indemnify and hold harmless Beautiful Sleep and subsidiaries, directors, affiliates, partners, agents, officers, contractors, licensors, service providers, subcontractors, employees and suppliers, harmless from any demand or claim, including reasonable legal fees, made by third-parties due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any rights of a third-party or the law.


Should any provision of these Terms of Service be determined to be unlawful, unenforceable or void, such provision shall nonetheless be enforceable to the fullest extent permitted by the applicable Governing law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


These Terms of Service are effective unless and until terminated by either yourself or us. You may terminate these Terms of Service at any time by advising or notifying us that you no longer wish to use our Services, or when you stop using our web site. If in our sole judgement you fail, or we suspect that you have failed, to adhere or comply with any term or provision of these Terms of Service, then we also may at any time terminate this agreement without notice and should this be the case, then you will remain liable for all amounts outstanding and due up to and including the date of termination; and/or accordingly we may deny you access to our Products and or Services (or any part thereof).


Failure on our part to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules outlined or posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, proposals and communications, whether written or oral, between you and us (including, but not limited to, any previous versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


The Terms of Service herein and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom. 


You can review our most up to date version of the Terms of Service at any time within this page. We reserve the right, at our sole discretion, to change, update or replace any part of these Terms of Service by posting such updates and changes to our website. It is your responsibility to periodically check our website for changes. Your continual use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes agreement to and acceptance of those changes.